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Referral Specialist

JOB TITLE: Referral Specialist

DEPARTMENT: Care Coordination

FLSA: Full-Time; Hourly/Non-Exempt

DURATION: 3/30/2023

HIRING RANGE: $16.00/hour to $20.00/hour

Position Purpose

The Referral Specialist will assist patients unable to access specialty care services due to insurance or other barriers. The Referral Specialist will coordinate the referral made by the Provider to the most effective specialty or required care and provide ongoing follow up on patients’ status inside and outside the health care arena. The Referral Specialist will participate in QI activities as needed.

Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for interview. Jobs will be open for a maximum of 30 days from initial posting.

Essential Duties And Responsibilities

· Effectively link patients to needed specialty care, patient assistance programs, and preventative care.

· Promote the mission, vision, and values of the organization.

· Connect families with needed and available specialty resources. Follow-up with clients and agencies as appropriate to document use/success of referral.

· Input accurate and complete data for all contacts with clients into agency EMR and other required databases such as the CMIS database as required.

· Ensure that all documents submitted on behalf of a client are complete and valid.

· Assist other Case Managers in connection with social services as needed.

· Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.

· Assist with documents, letters, forms pertinent to improving patient care.

· Other duties as assigned.

Thank you for your interest in employment with OIC, Inc.


QUALIFICATION REQUIREMENTS: 1 year of case management services required. MS Office skill required.

EDUCATION and/or EXPERIENCE: Associates Degree in Human Services. Experience may be substituted for 1-2 years of Education.

OTHER SKILLS AND ABILITIES: Ability to manage clinic flow of patients and apply time management principles; ability to articulate instructions to low-income people; bi-lingual basics (Spanish) desirable.

Other Skills & Abilities 

Equal Opportunity Employeer

OIC, Inc. is an equal opportunity employer.  OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law.

Diversity Statement

OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling OIC, Inc.’s vision and goals.

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Copyright © 2022 All rights reserved. This health center is a FQHC Health Center Program grantee under 42 I.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

OIC Family Medical Center receives HHS funding and has Federal Public Health Service (PHS) deemed employment status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

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