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IBH Patient Services Representative

JOB TITLE: IBH Patient Services Representative

DEPARTMENT: Integrated Behavioral Health Services

FLSA: Full-Time; Hourly/Non-Exempt

DURATION: Open Until filled

HIRING RANGE: $15.00 to $17.00/hour (depending on experience)

Position Purpose

Vaccination against COVID-19 is mandatory at our organization unless you are approved for an accommodation.

The IBH Patient Services Representative is responsible for inputting complete, correct patient demographic information, updating all patient financial data, verifying and documenting patient benefits on each account, maintaining order of IBH office, and assisting the Director of Integrated Behavioral Health with administrative tasks and duties. The position will participate in QI activities as needed.

Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for interview. Jobs will be open for a maximum of 30 days from initial posting.

Essential Duties And Responsibilities

  1. Responsible for demographic, insurance, and specific billing information taken directly from patients by registering new patients in the computer system and updating information on established patients for each visit. Includes obtaining required valid identification for all patients’ questions, Medifax, and insurance verification through computer and by phone.
  2. Promotes the mission, vision, and values of the organization.
  3. Inform patients of the income verification process and account status.
  4. Set up patient charts with accurate information.
  5. Monitors patients and maintains visitor traffic during clinic hours and assists patient representatives with greeting all patients to expedite the check-in and check-out process.
  6. Input encounter form charges accurately according to clinic collection policies including input of all applicable diagnosis codes and minimum fee charges when checking out patient.
  7. Responsible for balancing and preparing the deposit according to end-of-day reports for A/R while maintaining a cash drawer with adequate change to operate. Includes balancing all deposits to reports on scheduled evenings for all of medical front desk and submitting the deposit to accounting.
  8. Provide patient support and culturally competent services for at-risk Hispanic population at the medical center.
  9. Responsible for disseminating information to clients and visitors regarding services of the IBH and how to utilize these services.
  10. Ensuring marketing information is available and disseminated in approved locations throughout the primary care site.
  11. Assist with triage patients as needed.
  12. Obtains patient history and chief complaint/demographic information during patient intakes.
  13. Maintain a patient community resource manual.
  14. Link, arrange, and coordinate referral appointments within and outside of the agency as Directed by the Director of Integrated Behavioral Health
  15. Enters data-related information into electronic health record systems.
  16. Provide patient education/issue patient educational materials (health & psychosocial)
  17. Arrange patient appointments for IBH prescribing providers and consultants.
  18. Performs light housekeeping chores.
  19. Assist in assuring department and agency goals and objectives are met.
  20. Attends all IBH site/agency meetings and patient service–related meetings within the agency.
  21. Conduct behavioral screenings.
  22. Communicates routinely with local and regional medical entities for care coordination.
  23. Track IBH patient referrals
  24. Receives telephone calls, answering inquiries, and/or refers questions to appropriate staff members.
  25. Provides reports to IBH Director of Integrated Behavioral Health
  26. Documents IBH meeting notes
  27. Assist with maintaining IBH Director’s schedule.
  28. Performs other related duties as assigned as needed.

Thank you for your interest in employment with OIC, Inc.


EDUCATION/CERTIFICATION: Associate degree preferred.

Bilingual preferred.

Ambulatory health care/early childhood practice experience is needed. Patient benefits/services coordinator experience necessary. Basic Accounting Principles and experience are needed. Experienced in Federally Qualified Health Care environment a plus. Experienced in Behavioral Health is a must.

Other Skills & Abilities 

Proficient in Windows 95, 98, 2000 & XP, Microsoft Office Suite, Microsoft Works, MS Word, Desktop Publishing, MS Excel, MS PowerPoint, and MS Publisher. Operate a variety of standard office equipment such as fax machines, calculators, personal computers, and recording devices. Other competencies include alpha-numeric filing and answering multi-line telephones. Three plus years of customer service experience and billing experience along with time management and organizational skills.

Equal Opportunity Employeer

OIC, Inc. is an equal opportunity employer.  OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law.

Diversity Statement

OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling OIC, Inc.’s vision and goals.

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Copyright © 2022 All rights reserved. This health center is a FQHC Health Center Program grantee under 42 I.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

OIC Family Medical Center receives HHS funding and has Federal Public Health Service (PHS) deemed employment status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

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