JOB TITLE: Desktop Support Technician

DEPARTMENT: Information Technology

FLSA: Full-Time; Hourly/Non-Exempt

DURATION: Open Until 6/30/2023

HIRING RANGE: $20.00/hour to $25.00/hour

HOURS OF OPERATION: Flexible 40-hour workweek. Must be available to work occasional weekends.

The Desktop Support Technician provides user support for the organization and is responsible for installing, configuring, and troubleshooting computer hardware, operating systems, network configurations, and software.

1. Promote the mission, vision, and values of the organization.
2. Troubleshoot, configure, and monitor the functioning of personal computers and server systems
3. Undertake pre-emptive maintenance on telecommunication equipment
4. Electronic Medical Record Support
5. Assist with the setup and deployment of IT workstations
6. Maintain technology equipment for end users
7. Assist end users in all OIC locations with the network setup and maintenance
8. Utilization of Remote Desktop Support
9. Perform information technology projects as directed
10. Help create detailed process and procedure documentation
11. Other duties as assigned.

EDUCATION: Associate’s or bachelor’s degree in Information Technology or an equivalent combination of education and training/experience

1-3 years of experience in an Information Technology support capacity

Prefer A+, Network + and other CompTIA certifications

1. Knowledge of TCP/IP LAN/WAN networking
2. Knowledge of VMware
3. Windows 10 and Windows Server 2012-2019 Knowledge
4. Knowledge of telecommunication and VOIP systems
5. Must possess effective written and verbal communication skills and have the ability to work independently
6. Ability to work professionally with executive management level users and with other office personnel in person and by telephone in all situations
7. Proficiency with Microsoft Office 365products
8. Ability to work on multiple projects simultaneously
9. Highly organized, with the ability to report on the status of projects
10. Ability to identify and resolve problems in a timely manner

OIC, Inc. is an equal opportunity employer.  OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law.

OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling OIC, Inc.’s vision and goals.

https://www.econdev.org/ https://www.rockymountchamber.org/

Send Resumes to hrinfo@oicone.org